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Kellogg Community Credit Union
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COVID-19 Update

 

Lobby Reopening

As KCCU continues to open branch lobbies in a phased approach, the safety of our members and team is a top priority. We opened lobbies at our Gull Rd, Drake, Pennfield, and Dickman branches as of June 15th. Below is a list of lobby and drive-up hours for all open branches.

Marshall Area

Marshall

Lobby hours
Monday-Friday:  9:00am - 5:00pm

Saturday 9:00am – 12:00pm


Battle Creek Area

B Drive  

Lobby and Drive-Up hours
Monday-Friday:  9:00am - 5:30pm

Saturday 9:00am – 1:00pm

Dickman & Pennfield

Lobby
Monday-Friday:  9:00am - 5:00pm

Drive-up hours
Monday-Friday:  9:00am - 5:30pm
Saturday:  9:00am - 1:00pm


Kalamazoo Area

Romence & Drake

Lobby & Drive-up hours
Monday-Friday:  9:00am - 5:30pm

Saturday:  9:00am - 12:00pm

Gull

Lobby & Drive-up hours
Monday-Friday:  9:00am - 5:30pm


Three Rivers Area

Three Rivers

Lobby & Drive-up hours
Monday-Friday:  9:00am - 5:30pm

Saturday:  9:00am - 12:00pm


Grand Rapids Area

Metro Health Branch

Lobby and Drive-up hours
Monday-Friday: 9:00am - 5:30pm

Saturday: 9:00am - 12:00pm


 

Phase 3

We plan to open the following branch lobbies on June 29th

  • Oakwood
  • Patterson
  • Downtown Battle Creek
Phase 4

We plan to open the following lobby on July 13th

  • Second St Branch

Please know that our reopening plan needs to remain flexible so it may change. We will always post the most current information on this page so check back often

Drive-thru service only

Second Street Branch

Drive-up hours
Monday-Friday: 9:00am - 5:00pm

Branches Temporarily Closed:

  • Downtown Battle Creek Branch (Michigan Avenue)
  • Oakwood Branch
  • Patterson Branch

Lobby Safety

To ensure the safety of our members and team, we have implemented the following:

  • Plexiglass shields - at teller windows and member service desks
  • Social distancing floor decals - to indicate where to wait for assistance
  • Face coverings or masks - encouraged when visiting us in the lobby
  • Hand sanitizer - available for members and employees
  • Cleaning - bbbranches are professionally cleaned daily

How We Can Best Serve You

We are excited to re-open our branch doors to serve our members!  If you find that you need to come into the branch, we encourage you to set an appointment to reduce wait times and to allow us to safely manage the number of people in our lobbies.

Member Solutions Center

Our Member Solutions Center can assist you with most anything, including scheduling lobby appointments, simply call 269-968-9251 or 800-854-5421, Monday-Friday, 8:30am - 6:00pm and Saturday, 9:00am - 1:00pm. 

Social Distancing Best Practices

As we begin our journey to open our lobbies, we would like to recommend, that when you are able, you continue to use the social distancing best practices that we currently have in place.

  • Teller transactions - we encourage you to continue to use our drive-up lanes.
  • New loans -  please call our Member Solutions Center or apply online anytime.  We can conveniently close loans in our branch offices by appointment or we can send you the loan documents securely via eSign so you can sign from the comfort of your home or office.  
  • Account Management - Use the KCCU Mobile app  or online banking to do everything you need to manage your account including mobile check deposits, payments, view transactions, check balances, transfer funds, open an account, and more!