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Kellogg Community Credit Union
Lobby Reopening Plan
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COVID-19 Update

Lobby Reopening

We are currently in phase three of our branch reopening. All our branch lobbies are now open to serve members, except for our Patterson Ave. and  Second St. branch. For our team to safely practice social distancing, we feel it is necessary to keep the Second St. lobby available by appointment only, but the drive-up is open to serve members! 

See our current lobby and drive-up hours

Face Mask Policy

To comply with the Governor's new executive order, effective Monday, July 13th all members must wear a face mask or covering while they are inside our branch lobbies. Our dedicated KCCU Team will also be wearing masks while they are serving you.

KCCU is committed to being responsive to the safety, wellbeing, and needs of our members and team members. We are here to serve you and if you are not comfortable wearing a mask or forgot it at home, no worries - there are many other mask-free ways that we can serve you!

  • Our drive-thru lanes are open for teller transactions
  • Access your accounts through online banking, the KCCU mobile app, and even ATMs
  • Open new accounts and loans online 
  • Sign loan documents from the comfort and safety of your home or office using eSign
  • Our Member Solutions Call Center Team is also available to serve you

If you have a medical condition that prevents you from wearing a mask, you do not need to wear one. Due to HIPPA and the 4th amendment we will not ask about your condition. 

 

We appreicate your patience and understanding as we continue to navigate this pandemic together, alongside of you, our valued members!

Lobby Safety

To ensure the safety of our members and team, we have implemented the following:

  • Plexiglass shields - at teller windows and member service desks
  • Social distancing floor decals - to indicate where to wait for assistance
  • Face coverings or masks - encouraged when visiting us in the lobby
  • Hand sanitizer - available for members and employees
  • Cleaning - branches are professionally cleaned daily

How We Can Best Serve You

We are excited to have our branches open to serve our members! If you find that you need to come into the branch, we encourage you to set an appointment to reduce wait times and to allow us to safely manage the number of people in our lobbies.

Member Solutions Center

Our Member Solutions Center can assist you with most anything, including scheduling lobby appointments, simply call 269-968-9251 or 800-854-5421, Monday-Friday, 8:30am - 6:00pm and Saturday, 9:00am - 1:00pm.

Social Distancing Best Practices

We would like to recommend that when you are able, please continue to use the social distancing best practices that we currently have in place.

  • Teller transactions - we encourage you to continue to use our drive-up lanes.
  • New loans - please call our Member Solutions Center or apply online anytime. We can conveniently close loans in our branch offices by appointment or we can send you the loan documents securely via eSign so you can sign from the comfort of your home or office.
  • Account Management - Use the KCCU Mobile app or online banking to do everything you need to manage your account including mobile check deposits, payments, view transactions, check balances, transfer funds, open an account, and more!