financial relief assistance
If you find yourself experiencing financial hardship due to the impacts of the coronavirus, please know that we are in this together and KCCU is here to help. We understand that each member’s situation is unique, so we have numerous options that you can choose from.
March 26, 2020
KCCU remains open to continue serving our members! To protect our members, team and the communities we serve we have temporarily transitioned our services and hours to the following during COVID-19:
Monday-Friday: 8:30am - 6:00pm
Saturday: 9:00am - 1:00pm
Battle Creek Market
Kalamazoo/Portage, Grand Rapids and Three Rivers Market
Branches Temporarily Closed:
- Downtown Battle Creek Branch (Michigan Avenue)
- Oakwood Branch
- Patterson Branch
We are also here to serve via our mobile app, online banking, remote deposit capture, eSign and more!
March 17, 2020
Update time: 4:00pm
For the safety of our members and team members, we are temporarily shifting how we serve you:
Effective Wednesday, March 18, we will remain open to serve you by drive-thru only during normal business hours at most branch locations! Our Marshall Branch lobby will remain open for teller transactions. Please note that our lobbies will be accessible by appointment for new account, loans and other services. You can make an appointment by calling 800-854-5421.
As always, you can access your accounts by ATM, through online banking and the KCCU mobile app. Our Member Solutions Call Center team is also available to serve you by phone at 800-854-5421 from 8:30am-6:00 pm Monday-Friday and from 9:00am-1:00pm on Saturday.
We have temporarily closed three branch offices due to low member traffic:
- Michigan Ave Branch, Battle Creek
- Oakwood Plaza Branch, Kalamazoo
- Patterson Ave Branch, Grand Rapids
We appreciate your flexibility and patience as we continue to care for our members, our team and our community! Please continue to visit our website for updates.
Thank you for your membership.
Update time: 9:30am
As we all continue to stay abreast of the latest developments surrounding the coronavirus (COVID-19), we want you to know that KCCU is committed to being responsive to the safety, wellbeing and needs of our members and team members.
We want to give you peace of mind, that your money is safe! First and foremost, please know that KCCU is well capitalized and is in a strong financial position. Your deposits are insured by the NCUA and we also offer Excess Share Insurance which provides additional coverage on your funds.
We understand that many members may find themselves adversely impacted and in need of financial assistance. We are prepared to support our members in need by offering programs such Skip a Payment or Pause My Payment and low interest short-term loans to provide financial relief. We are all in this together and KCCU is here to help, so if you need assistance please call us at 800.854.5421.
We encourage KCCU members to use our eServices for self-service and account access through online banking or our mobile app. From there, you can make payments and deposits, view transactions, check balances, transfer funds and more. We also offer our Co-Op network of surcharge-free ATMs at 30,000 locations across the United States. Visit KCCU’s Branches and ATMs Page to find an ATM location nearby.
As the situation in Michigan continues to change, we will provide further updates on this page, so please check back often.
Please be well and thank you for your valued membership!
March 13, 2020
KCCU remains focused on serving all your financial needs. Our branches and drive through lanes are open to serve you. Remember, you can access your accounts remotely using KCCU’s CU*Talk Phone Banking, Online Banking, and our Mobile app. With KCCU’s online services you can access your account from anywhere at any time to take care of transactions such as
View and print statements
Apply for a loan
Make loan payments
Sign electronic documents
And much more