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Kellogg Community Credit Union
Covid-19 Update
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COVID-19 Update

financial relief assistance

If you find yourself experiencing financial hardship due to the impacts of the coronavirus, please know that we are in this together and KCCU is here to help. We understand that each member’s situation is unique, so we have numerous options that you can choose from.

see relief options


March 26, 2020

KCCU remains open to continue serving our members!  To protect our members, team and the communities we serve we have temporarily transitioned our services and hours to the following during COVID-19:

Our Member Solutions Call Center Remains Open to Assist Members:

Monday-Friday: 8:30am - 6:00pm

Saturday:  9:00am - 1:00pm

 

Drive-thru hours:

Battle Creek Market

B Drive, Pennfield, and Dickman Branch
Monday-Friday:  9:00am - 5:30pm
Saturday:  9:00am - 1:00pm
 
Second Street Branch
Monday-Friday: 9:00am - 5:00pm

Kalamazoo/Portage, Grand Rapids and Three Rivers Market

Drake Rd, Romence Rd, Metro Health Gezon Pkwy, and Three Rivers Branches
Monday-Friday: 9:00am - 5:30pm
Saturday: 9:00am - 12:00pm
 
Gull Rd Branch
Monday-Friday: 9:00am - 5:30pm

Marshall

Marshall Branch

This location does not have drive-thru lanes
Mobile ATM on-site for cash withdrawls
Monday-Friday: 9:00am - 5:00pm Lobby by appointment
Saturday: 9:00am - 12:00pm Lobby by appointment

Branches Temporarily Closed:

  • Downtown Battle Creek Branch (Michigan Avenue)
  • Oakwood Branch
  • Patterson Branch

We are also here to serve via our mobile app, online banking, remote deposit capture, eSign and more! 

 


March 17, 2020

Update time: 4:00pm

For the safety of our members and team members, we are temporarily shifting how we serve you:

Effective Wednesday, March 18, we will remain open to serve you by drive-thru only during normal business hours at most branch locations! Our Marshall Branch lobby will remain open for teller transactions. Please note that our lobbies will be accessible by appointment for new account, loans and other services. You can make an appointment by calling 800-854-5421.

As always, you can access your accounts by ATM, through online banking and the KCCU mobile app. Our Member Solutions Call Center team is also available to serve you by phone at 800-854-5421 from 8:30am-6:00 pm Monday-Friday and from 9:00am-1:00pm on Saturday.

We have temporarily closed three branch offices due to low member traffic:

  • Michigan Ave Branch, Battle Creek
  • Oakwood Plaza Branch, Kalamazoo
  • Patterson Ave Branch, Grand Rapids

We appreciate your flexibility and patience as we continue to care for our members, our team and our community! Please continue to visit our website for updates.

Thank you for your membership.

 


Update time: 9:30am

As we all continue to stay abreast of the latest developments surrounding the coronavirus (COVID-19), we want you to know that KCCU is committed to being responsive to the safety, wellbeing and needs of our members and team members.

We want to give you peace of mind, that your money is safe! First and foremost, please know that KCCU is well capitalized and is in a strong financial position. Your deposits are insured by the NCUA and we also offer Excess Share Insurance which provides additional coverage on your funds.

We understand that many members may find themselves adversely impacted and in need of financial assistance. We are prepared to support our members in need by offering programs such Skip a Payment or Pause My Payment and low interest short-term loans to provide financial relief. We are all in this together and KCCU is here to help, so if you need assistance please call us at 800.854.5421.

We encourage KCCU members to use our eServices for self-service and account access through online banking or our mobile app. From there, you can make payments and deposits, view transactions, check balances, transfer funds and more. We also offer our Co-Op network of surcharge-free ATMs at 30,000 locations across the United States. Visit KCCU’s Branches and ATMs Page to find an ATM location nearby.

As the situation in Michigan continues to change, we will provide further updates on this page, so please check back often.

Please be well and thank you for your valued membership!


March 13, 2020

 
With the World Health Organization (WHO) declaring the COVID-19 (coronavirus) a pandemic, KCCU would like to take this opportunity to share details about our preparedness for such an event.
While it is impossible to predict the spread of the coronavirus and fully understand its impact, it does not alter KCCU’s focus on continuing to serve your financial needs. We believe through our business continuity and pandemic plan we have the people, technology, products, and services in place to minimize service disruptions to our members.

People

The health and safety of KCCU’s members and team members is one of our highest priorities! We take pride in the cleanliness of our branches, however, we have enhanced our cleaning and increased the frequency of sanitizing the high touch points in our branches and at our ATMs. We are educating our employees on preventative health practices and are encouraging them to stay home if they are feeling ill.
 

Member Service

KCCU remains focused on serving all your financial needs. Our branches and drive through lanes are open to serve you. Remember, you can access your accounts remotely using KCCU’s CU*Talk Phone Banking, Online Banking, and our Mobile app. With KCCU’s online services you can access your account from anywhere at any time to take care of transactions such as

 
  • Check balances
  • Transfer funds
  • Pay bills
  • Deposit checks
  • View and print statements
  • Apply for a loan
  • Open accounts
  • Make loan payments
  • Sign electronic documents
  • And much more
Our hope is the coronavirus does not personally impact any of our members, however, please know our team is here to assist you and provide solutions if you find yourself in financial hardship.
 

Protect Yourself

We’d also like remind you to be cautious of online fraudsters as they often take advantage of people in times of uncertainty. Make sure you are visiting reputable websites and be cautious of links in emails and texts you may receive.
 
We will continue to monitor the situation and will keep our members informed of any service updates via our website, email, and social media.
Please be well and thank you for your valued membership!